Guest Survey Winners
11 July 2009
Thanks to all our guests who have taken the time to provide us with feedback about our services. We will use this insight to ensure we are giving our guests the best possible experience.
The winners from our first Guest Survey were Brian Eldridge and Daniela V., who have won a 1 hour Hygiene Treatment. Congratulations!
Here’s a selection of positive comments:
“Email confirmations of appointment is really helpful.”
“Dr Hisham was great and really put me at ease.”
“Every time my Husband and I have booked an appointment everyone has
always been friendly and helpful.”
“Never had such a great dental experience.”
“I like the way you consult with your clients. I am converted about sedation."
"I feel healthier with all of my dental work done."
"I think I have found a dentist I can finally trust.”
We have also been provided with some really great ideas about how to make the experience at Laser LifeCARE Institute even better. We have included what action we are taking to improve your experience.
· Making the guest's bills clearer when paying. We are working on ways to make the accounts clearer and ensure we explain any items that guests may find in their statement.
· Follow up calls after treatment to ensure our guests have the correct information for post operative care.
· Making it clearer or giving more advanced notice when appointments need to be changed.
If you would like to provide us with further feedback or comments, please email us or call us on 09 377 2012.